Frequently Asked Questions

You can make an appointment through our online booking system on our website, or call our office at (07) 4639 3367. If you call after-hours, you can leave a message, and we will return your call as soon as we open.

It will depend on the practitioner you wish to see, but generally within a week or two. For more urgent matters, we may be able to arrange an appointment within 24 to 72 hours.

No, you do not need a doctor’s referral to see a psychologist privately. However, to claim a Medicare rebate for your consultation, you need to see a doctor for eligibility for a ‘Mental Health Care Plan’ under Medicare.

Fees vary depending on the clinician and your eligibility for rebates. More information on fees and rebates can be found here.

If you have a GP Mental Health Care Plan or private health coverage, you may be entitled to a rebate. Under this plan, Medicare provides rebates for up to 10 sessions per calendar year with certain clinicians, although gap fees may apply. It's worth checking with your private health fund for entitlements.

Yes, we are open Saturdays from 10:30 am to 2:30 pm.

Yes, some of our psychologists offer evening appointments. Late-night appointments are available from Tuesday to Friday.

Yes, we have on-street parking and parking at the rear of the building.

Sessions typically last for 50 minutes. Assessment appointments may vary between 1 and 3 hours.

The frequency of your visits will be discussed and outlined in your individualised treatment plan. Initially, sessions may be weekly, followed by fortnightly, and then in the maintenance phase, every 3–4 weeks.

Yes, it is common for people to experience some initial nervousness. Our staff and psychologists are aware of this and strive to provide a warm and understanding environment to help you feel more comfortable.

If you feel your therapist isn’t a good fit, you can discuss alternatives with reception at the clinic. It’s important to communicate openly with your therapist about your concerns, as they may have other therapy options and strategies to consider.

A clinical psychologist undergoes advanced training in clinical psychology, including education, supervised clinical experience, and registration with the Australian Health Practitioner Regulation Agency (AHPRA). They specialise in assessing, diagnosing, and treating complex mental health conditions using evidence-based therapies.

A registered psychologist, on the other hand, refers to any practitioner registered with AHPRA who has completed a minimum of four years of psychology education. They may specialise in areas such as educational, counselling, or organisational psychology, with a broader scope of practice.

Psychologists specialise in psychology, including the assessment, diagnosis, and treatment of mental health disorders using various therapeutic approaches. They are registered with AHPRA and often work in private practice, hospitals, or schools.

Mental health social workers, trained in social work with a focus on mental health, address social and environmental factors influencing well-being. They provide counselling, advocacy, and support services, collaborating with health professionals in community health centres and government agencies.

Choosing a mental health social worker can offer advantages beyond cost and availability. They bring a holistic approach, addressing not just psychological factors but also social determinants of mental health. They excel in advocacy, community engagement, and building therapeutic relationships based on empathy and collaboration, complementing psychological assessments and therapies. This comprehensive approach supports long-term well-being.

Please arrive 15 minutes early to complete any necessary paperwork, if not done online. This allows time to settle in before your session. Your first session will focus on understanding your concerns and developing a personalised treatment plan.